Contact  info@ikesound.com for an RMA # or any other return questions

New Product Warranty

We offer a one-year warranty on all products***. The warranty is provided through Ikesound.com. 

Note that in all circumstances, our warranty will be voided if:

There is evidence of improper installation, including but not limited to: reversed polarity and dangerously low impedances.

There is evidence of water damage.

There is evidence of physical abuse including but not limited to cracked cones or baskets, torn surround, scratched faceplates, scratched covers or shrouds. Any item damaged in transit should be reported as soon as received. Please read below for further instructions.

If any item purchased from Ikesound was not installed by a professional. We reserve the right to ask for written proof of professional installation.

There is evidence of misuse including accidental or intentional abuse. This includes but may not be limited to driving an amplifier into clipping, or pushing a subwoofer at constant high volumes.

There is evidence of previous repair by another repair center other than ikesound.com

There is no record of purchase from ikesound.com. We will do our best to look for your sales information, but ultimately it is your responsibility to retain your sales receipt.

Return Policy for all manufacturers:

No returns will be accepted without a return authorization. Please email info@ikesound.com to obtain a return authorization number.    Note: Any return that does not have a return authorization clearly marked will be returned to sender.   

 (We only ship to the address we have on file so it is up to the customer to make sure we have a correct shipping address on file. If we ship to an "old" address and you do not receive your return. Ike sound.com will not be responsible for the reshipment or the loss of the return.

Ikesound.com has the sole discretion as to what is warrantied.  It is our intention to keep you, the customer happy. With that in mind, we will do our best to repair or exchange the item sent back to us in good faith.

Ikesound.com is not responsible for any shipping charges unless there has been a mistake on our part: i.e. we   shipped to the wrong address, or we shipped the wrong item . 

 General Rules

For returns made 14 days from date of receipt on items that are not defective  Ikesound will provide an RMA number and will  refund upon return less the shipping and handling. (see below for shipping credits).

***  Free shipping items can be returned within 14 days, less 10% of the total price.

For returns made 14 days after date of receipt on items that are not defective, ikesound will issue a store credit for the price of the item and a restocking fee amounting to 15% of the item's price.

Defective items that are returned 14 days from date of receipt can be returned at the buyers expense and we will ship a new item as a replacement if the  item is available at  that time. 

Defective items that are returned 14 days after receipt date  may be repaired or replaced at Ikesound's discretion (*** Except Alpine products, which are only repaired***.) The customer will need to send  $39.00 return fee with the return. The $39.00 return fee is a non-refundable service fee and will not be part of any credit issued. 

Testing

Please note that our technicians will test all returned products to determine the nature of the defect or if the item is defective at all. If an item is returned as defective, and after testing it is deemed to have been in good working order, the item will be returned to the customer as it was received. The $39.00 return fee is non-refundable  and will not part of any credit issued . Please test the defective item(s) prior to sending the item back for warranty service. This will save you time and money.

Miscellaneous

 Shipments made in error by Ikesound will be recalled at Ikesound's expense by use of a call tag, or by refunding the actual cost of a ground shipment back to our warehouse to the customer. We will not pay for expedited shipping.  Shipments that are returned to us as undeliverable to the address given by the customer will be reshipped at customer's expense. Credit will be given to customer upon return LESS THE SHIPPING AND HANDLING originally paid. (See above for shipping credits)

In the event of a theft or damage during shipping, you are advised to hold any evidence on your property until a claim has been placed with the freight company. If the evidence of a theft has been tampered with, all claims will be cancelled and Ikesound will not be responsible for the replacement of the item. All claims with UPS will require at least 8 business days before they are resolved.

 Refurbished Product Warranty

All refurbished products hold a 90-day warranty with us here at ikesound. The return fee is also $39.00 and all instructions on returning the refurbished product still apply. We will send all refurbished items to repair. Once the item is repaired it will be returned to you.  Repair time can vary between 8 - 10 weeks.